Return and Refund Policy

Because Crab Talk sells live seafood, fresh seafood, frozen food and other perishable food products, these items cannot normally be returned or exchanged after collection or delivery due to food-safety and quality-control reasons.

Please check your order immediately

Customers should inspect their order as soon as it is collected or delivered.

If you receive an incorrect item, or if there is a genuine quality, damage or condition issue, please contact Crab Talk within 2 hours of collection or delivery. Please provide your order number together with clear photos or video showing the issue.

Do not return seafood or other food products to the stall unless Crab Talk specifically asks you to do so.

Refunds and replacements

Where a genuine issue is verified, Crab Talk may, depending on the circumstances:

• replace the affected item;

• provide store credit; or

• issue a full or partial refund.

Each case will be assessed fairly based on the condition of the product, the information provided and the circumstances of the order.

Once a refund is approved, Crab Talk will initiate the refund to the original payment method within 3 business days. The time taken for the funds to appear in your account will depend on your bank or payment provider.

Change of mind

We do not normally provide refunds or exchanges for change-of-mind purchases involving live, fresh, chilled or frozen seafood and other perishable food products.

Prepared or customised orders

Orders that have already been cleaned, cut, killed, portioned, packed, prepared or otherwise customised at the customer's request cannot normally be cancelled or refunded unless there is a genuine problem with the product or an error by Crab Talk.

Order cancellations

If you need to cancel an order, please contact Crab Talk as soon as possible.

Cancellations may be accepted if the order has not yet been prepared, allocated for fulfilment or dispatched for delivery. Once preparation or fulfilment has started, cancellation may no longer be possible.

Delivery and collection

Customers are responsible for ensuring that someone is available to receive a scheduled delivery or collect an order during the agreed collection period.

If a delivery cannot be completed because the customer is unavailable, provides an incorrect address or cannot be contacted, additional delivery charges may apply and a refund may not be available for perishable products.

Your statutory rights

Nothing in this policy excludes or limits any rights or remedies that customers may have under applicable Singapore consumer protection laws.

For questions about an order, please contact Crab Talk through our online store contact details and provide your order number.