Terms of Service

These Terms of Service apply to purchases made through the Crab Talk online store and to related pickup and delivery orders.

By using this website or placing an order with Crab Talk, you agree to these Terms of Service.

1. About Crab Talk

Crab Talk sells live seafood, fresh and frozen seafood, selected meat products and related food items through our online store and physical stall.

Live Seafood Supply @ Crab Talk
31 Commonwealth Crescent, #01-41/42/43
Singapore 149644

2. Product availability

Live seafood is subject to daily availability.

Stock, size, weight, origin, appearance and quantity may vary between arrivals. Photos shown on the website are representative and the actual product supplied may naturally differ in colour, size or appearance.

If an ordered item becomes unavailable before fulfilment, Crab Talk may contact the customer to offer an alternative, reschedule the order or provide an appropriate refund.

3. Product weights and pricing

All prices are shown in Singapore Dollars unless otherwise stated.

For seafood sold by weight, stated weights or size ranges may be approximate. Natural variation between individual live seafood products is expected.

Where a product is sold using an estimated weight, weight range, reservation amount or other variable-weight arrangement, the applicable product-page and checkout terms will determine the final amount payable.

Crab Talk may update prices at any time before an order is placed.

4. Orders

An order is considered accepted after the customer receives an order confirmation from Crab Talk or Shopify.

Crab Talk reserves the right to decline or cancel an order where there is:

• insufficient stock;

• an obvious pricing or listing error;

• a payment problem;

• an issue affecting fulfilment;

• suspected fraud or misuse; or

• another reasonable operational or food-safety concern.

Where payment has already been made for an order that Crab Talk is unable to fulfil, an appropriate refund will be arranged.

5. Seafood preparation

Customers may be offered preparation options such as cleaning, cutting, killing, portioning or packing depending on the product.

Customers are responsible for selecting the appropriate preparation option when placing the order.

Once seafood has been cleaned, cut, killed, portioned or otherwise prepared to the customer's instructions, the order cannot normally be changed or cancelled.

6. Pickup orders

Customers selecting pickup must collect their order from:

Live Seafood Supply @ Crab Talk
31 Commonwealth Crescent, #01-41/42/43
Singapore 149644

Customers should collect their order during the selected or agreed pickup period.

Because seafood is perishable, customers should arrive reasonably close to the scheduled collection time.

Crab Talk cannot guarantee the same condition of live or perishable products if collection is substantially delayed by the customer.

7. Delivery orders

Islandwide delivery is available for eligible orders and delivery locations.

Delivery fees, free-delivery thresholds and available delivery times are displayed during checkout and may change from time to time.

Customers are responsible for providing:

• a complete and accurate delivery address;

• the correct contact number; and

• reasonable access for the delivery driver.

Someone should be available to receive the order during the selected delivery period.

Additional charges may apply if delivery must be attempted again because of an incorrect address, customer unavailability, restricted access or inability to contact the customer.

Because seafood is perishable, refunds may not be available where a delivery problem is caused by incorrect information or customer unavailability.

8. Food handling after pickup or delivery

Once an order has been collected or successfully delivered, the customer is responsible for appropriate storage, handling and cooking.

Live, chilled and frozen seafood should be handled promptly and stored at appropriate temperatures.

Crab Talk is not responsible for deterioration caused by improper storage, excessive delay, inappropriate transportation or handling after the product has been collected or delivered.

9. Cancellations, refunds and quality issues

Cancellations, refunds and replacements are governed by Crab Talk's Return and Refund Policy.

Because we sell live and perishable food products, change-of-mind returns are generally not available after preparation, collection or delivery.

Customers should inspect their order immediately and report genuine quality, condition or fulfilment issues promptly in accordance with our Return and Refund Policy.

10. Online payments

Payments made through the online store are processed using the payment methods available at checkout.

Customers are responsible for ensuring that all payment and billing information provided is accurate and authorised.

11. Website information

Crab Talk makes reasonable efforts to keep product descriptions, prices, availability and other website information accurate.

However, typographical errors, technical issues or stock changes may occasionally occur.

We reserve the right to correct genuine errors and contact affected customers where necessary.

12. Acceptable use

Customers must not misuse the website, attempt to interfere with its operation, use fraudulent payment methods or place orders using false or misleading information.

13. Intellectual property

Unless otherwise stated, the Crab Talk name, branding, photographs, product descriptions, website content and other original materials on this website belong to Crab Talk or are used with permission.

They may not be reproduced or used commercially without permission.

14. Liability

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under Singapore law.

To the extent permitted by law, Crab Talk is not responsible for indirect or consequential losses resulting from circumstances outside our reasonable control, including delivery disruptions, supply interruptions or customer handling of perishable products after collection or delivery.

15. Changes to these Terms

Crab Talk may update these Terms of Service from time to time.

The version published on the online store at the time an order is placed will apply to that order.

16. Governing law

These Terms of Service are governed by the laws of Singapore.

Any dispute arising from these Terms will be subject to the applicable laws and jurisdiction of Singapore.

17. Contact

For questions about an order or these Terms of Service, please contact Crab Talk using the contact information shown on our online store.

Please include your order number when contacting us about an existing order.