Shipping policy

Shipping Policy

Crab Talk offers self-collection at Commonwealth Crescent and islandwide delivery within Singapore for eligible online orders.

Self-collection

Customers may choose pickup at checkout.

Pickup location:

Live Seafood Supply @ Crab Talk
31 Commonwealth Crescent, #01-41/42/43
Singapore 149644

Customers should collect their order during the selected or agreed pickup period.

Because many Crab Talk products are live or perishable, please arrive reasonably close to your scheduled collection time.

Islandwide delivery

Islandwide delivery is available for eligible addresses in Singapore.

Current delivery charges are:

  • $15 delivery fee for orders below $180

  • FREE delivery for orders of $180 or more

The delivery fee and available delivery options shown at checkout will apply to your order.

Delivery date and time

Available delivery dates and time slots are shown during checkout.

Please select a time when someone will be available to receive the order.

Delivery times are estimated windows rather than guaranteed exact arrival times. Traffic, weather, order volume and other circumstances outside Crab Talk's reasonable control may occasionally affect delivery timing.

Delivery address and contact details

Customers are responsible for providing:

  • the correct delivery address;

  • unit number where applicable;

  • a working contact number; and

  • any access information reasonably required for delivery.

Please check these details carefully before completing your order.

If delivery cannot be completed because the address is incorrect, access is unavailable, the recipient is absent or the customer cannot be contacted, an additional delivery charge may apply for another delivery attempt.

Because seafood and other food items are perishable, a refund may not be available where unsuccessful delivery is caused by incorrect information or customer unavailability.

Receiving your seafood

Please inspect your order promptly when it arrives.

Live, chilled and frozen seafood should be handled and stored appropriately as soon as possible after delivery.

Any genuine issue with an incorrect item, damage or product condition should be reported to Crab Talk promptly in accordance with our Return and Refund Policy.

Live and perishable products

Availability of live seafood depends on daily stock and condition.

If an item becomes unavailable or unsuitable for fulfilment before delivery, Crab Talk may contact you to arrange an alternative, reschedule the order or provide an appropriate refund.

Order preparation

Where customers request seafood to be cleaned, cut, killed, portioned or otherwise prepared, this preparation may take place before dispatch.

Once preparation has started, cancellation or changes may no longer be possible.

Delivery restrictions

Delivery availability is determined by the address and options shown at checkout.

If delivery is unavailable for a particular address or order, customers may select self-collection where available.

Questions about delivery

For questions about an existing order or delivery, please contact Crab Talk using the contact information shown on our online store and provide your order number.