Shipping Policy

Crab Talk offers self-collection at Commonwealth Crescent and islandwide delivery within Singapore for eligible online orders.

Delivery Fees

Order Type	Delivery Fee
Cooked food bundles	FREE islandwide delivery, with no minimum spend
Other eligible seafood orders below S$180	S$15
Other eligible seafood orders of S$180 or more	FREE islandwide delivery
450g+- live mud crabs	Self-collection only

Delivery fees and eligibility are determined at checkout.

Self-Collection

Self-collection is available for eligible seafood orders, including cooked food bundles.

Cooked food bundles have the same listed price whether collected at our stall or delivered. There is no pickup discount.

All 450g+- live mud crabs, including individual crabs and the four-crab bundle, are strictly self-collection only.

Collection location:

Live Seafood Supply @ Crab Talk
31 Commonwealth Crescent, #01-41/42/43
Singapore 149644

Please collect your order during the selected or agreed pickup period. Because many products are live or perishable, arrive reasonably close to your scheduled collection time.

Important Ordering Rules

Cooked food bundles must be ordered separately from live, frozen and other regular seafood. These products cannot be combined in a single checkout.

Select the appropriate pickup or delivery option when ordering.

Delivery Dates and Times

Choose an available pickup or delivery date and time as prompted on the product page or in the cart.

Cooked food deliveries use available two-hour delivery windows.

Please ensure someone is available to receive the order. Delivery windows are estimates, not guaranteed exact arrival times. Traffic, weather and other circumstances may affect delivery timing.

Delivery Address and Contact Details

Customers are responsible for providing the correct delivery address, unit number where applicable, working contact number and any access information required for delivery.

If delivery cannot be completed because the address is incorrect, access is unavailable, the recipient is absent or the customer cannot be contacted, an additional delivery charge may apply for another attempt.

Because seafood and other food items are perishable, a refund may not be available where unsuccessful delivery is caused by incorrect information or customer unavailability.

Receiving Your Seafood

Please inspect your order promptly when it arrives.

Live, chilled and frozen seafood should be handled and stored appropriately as soon as possible after delivery.

Any genuine issue with an incorrect item, damage or product condition should be reported promptly in accordance with our Return and Refund Policy.

Live and Perishable Products

Availability of live seafood depends on daily stock and condition.

If an item becomes unavailable or unsuitable for fulfilment before delivery, Crab Talk may contact you to arrange an alternative, reschedule the order or provide an appropriate refund.

Order Preparation

Where customers request seafood to be cleaned, cut, killed, portioned or otherwise prepared, this preparation may take place before dispatch.

Once preparation has started, cancellation or changes may no longer be possible.

Delivery Restrictions

Delivery availability is determined by the address and options shown at checkout.

If delivery is unavailable for a particular address or order, customers may select self-collection where available.

Questions About Delivery

For questions about an existing order or delivery, please contact Crab Talk using the contact information shown on our online store and provide your order number.